Support
Help from the people who build the connectors.
Our connectors are supported directly by our own product team — not by a third-party helpdesk.
Who support is for
Businesses using an Artegra connector, and the implementation partners who install it for them. During development, we also welcome questions from anyone evaluating a connector.
Start with the documentation
Most setup questions are answered in the documentation, includingwhat common review reasons mean.
Hours and response times
No connector is on general sale yet. Formal support hours and response times will be published here before the first launch. We do not offer 24/7 support.
What to include
- Which connector, and your shop or account address.
- Roughly when the problem happened, and the order, product or customer number involved.
- The exact message or review reason shown.
- What you expected to happen, and what happened instead.
Passwords, API keys, pairing codes or full customer records. We will never ask for them. If we need to look at something sensitive, we will agree a safe way to do it with you first.
Ask for help
Describe the problem and we will reply by email.